Handling Crisis with
Integrity & Professionalism

Presented By: Kathleen Hessert, CSP

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Table of Contents


1. Title Slide

2. Crisis...Opportunity or Disaster

3. Crisis Response Options

4. Stages of Crisis

5. Crisis Scorecard

6. Crisis Response Strategy

7. Keys To Successful Crisis Communication

8. Crisis - Coach Bobby Knight

9. How To Respond to: Fluid Nature of Events

10. Crisis - Texas A&M

11. Kudos - Texas A&M

12. Challenges

13. How To Respond to: Respect Victims & Prepare for Game

14. Coach-Specific Challenges - Lead in Tragic Times

15. Kudos - University of Texas

16. Measure Source

17. When News Takes over

18. Who See It?

19. Value Weighed

20. Internet Marketing

21. Sports Media Challenge